How long does delivery take?
5-15 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)
Please note that there are a few circumstances that may cause some items to take longer than usual:
- International shipping: If an item needs to be shipped across borders, it may be subject to customs clearance procedures and other international shipping regulations. This can add additional time to the delivery process.
- Unexpected events: Unforeseen events like extreme weather conditions, natural disasters, or a global pandemic (such as COVID-19) can disrupt supply chains and cause delays in shipping.
What countries do you ship to?
- Contiguous United States（Excluding APO/FPO/DPO Address）
- United Kingdom（Excluding Crown Dependencies and Overseas Territories）
- Australia（Excluding External territories）
How will my delivery be shipped?
As our logistics partner to ship out AdvenCrew products. They will choose the carrier that they think works best for our customers.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 48 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 24 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email support@advencrew.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
-
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
-
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. AdvenCrew will not replace the order or issue a refund.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@advencrew.com.
We hope that you love your AdvenCrew products, but just in case you're not 100% satisfied, we've made the return and exchange process super easy.
How long do I have to return or exchange my purchases?
You may return your purchase for a full refund of the purchase price or exchange your purchase within 7 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value.
Returns will NOT be given in the following situations:
Items with signs of use, wear and tear, damage, dings, scrapes, without manuals (where applicable), warranties, accessories, etc.
Items with visible scuffs or marks and free gifts cannot be returned.
Once the returned item arrives at AdvenCrew’s warehouse for inspection, the refund process will begin.
To start the return process, please contact our Customer Support team. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Returns Procedure
- Contact the AdvenCrew customer service team by email at support@advencrew.com to obtain a return shipping address, or the prepaid shipping label if applicable for your case.
Please include your order number and the reason(s) that you would like to initiate the return.
- Please choose your preferred logistics company at personalcost, or the prepaid shipping label to mail the package (if applicable).
- Properly Pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.
- AdvenCrew will process refunds within 5 business days after receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
Exchanges and replacements are subject to product availability.
Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
Return shipping cost
- For products with manufacturing defects:
Advencrew.com will be responsible for shipping fees (up to 10 USD). Contact our customer service staff to begin the return process. You will be provided with a prepaid shipping label via email. Print this label and use it to return the necessary items to AdvenCrew.
- Products with no manufacturing defects:
You will be responsible for paying shipping costs associated with returning product(s). Shipping costs are non-refundable.
If shipping items over $39, consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, AdvenCrew cannot guarantee items are successfully returned.
Restocking Fee Policy:
Please be advised that a restocking fee of 8% of the actual paid amount for the item will be deducted from your refund upon return. This fee covers the cost associated with restocking and processing the returned product. Additionally, please note that your issuing bank or payment processor may charge you a separate transaction fee. For specific details regarding these fees, we recommend contacting your issuing bank or payment processor directly.
Important Notice:
Please do not provide your address on your package. Doing so may affect the return process of your return.
Returned items must be in their original, unused condition with original packaging. AdvenCrew does not accept returned items that have been worn, damaged, washed, or altered in any way.
If you receive a damaged/defective product, please contact AdvenCrew Customer Service within 24 hours of acquiring the product.
Please double-check your returns before shipping. AdvenCrew will not be held responsible for the return of non-AdvenCrew products.
Company Name: Aurora Innovations Technology Co., Ltd.
Return Address: 1407, Hua Mao Building Tower 3, Wen Chang First Rd. #9, Huizhou, Guangdong, China
Please note that the above warranty policy is only valid for products purchased at AdvenCrew.
-
How do I pay for my order?
We accept a variety of payment methods, including credit cards, Visa, MasterCard, American Express,Apple Pay,Google Pay,Shop Pay and PayPal. Select your preferred payment option at checkout. -
Will I have to pay customs duties or taxes on my order?
Customs duties and taxes may apply to your order, depending on your country's import regulations. You may be responsible for paying these fees upon delivery of your order. -
How long will it take for my order to arrive?
5-15 business days.(Note: The delivery time of pre-sale products is subject to the arrival time.)
Delivery times may vary depending on your location and the shipping method you choose. After you've placed your order, we'll provide you with an estimated delivery date.
Please note that there are a few circumstances that may cause some items to take longer than usual:
- International shipping: If an item needs to be shipped across borders, it may be subject to customs clearance procedures and other international shipping regulations. This can add additional time to the delivery process.
- Unexpected events: Unforeseen events like extreme weather conditions, natural disasters, or a global pandemic (such as COVID-19) can disrupt supply chains and cause delays in shipping.
-
What happens if my order is delayed or lost in transit?
If your order is delayed or lost in transit, please contact our customer service team for assistance. -
What is your return policy?
You may return your purchase for a full refund of the purchase price or exchange your purchase within 7 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 7 days will not be accepted. Customers are responsible for the cost of return shipping.
How long does delivery take?
5-15 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)
Please note that there are a few circumstances that may cause some items to take longer than usual:
- International shipping: If an item needs to be shipped across borders, it may be subject to customs clearance procedures and other international shipping regulations. This can add additional time to the delivery process.
- Unexpected events: Unforeseen events like extreme weather conditions, natural disasters, or a global pandemic (such as COVID-19) can disrupt supply chains and cause delays in shipping.
What countries do you ship to?
- Contiguous United States（Excluding APO/FPO/DPO Address）
- United Kingdom（Excluding Crown Dependencies and Overseas Territories）
- Australia（Excluding External territories）
How will my delivery be shipped?
As our logistics partner to ship out AdvenCrew products. They will choose the carrier that they think works best for our customers.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 48 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 24 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email support@advencrew.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
-
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
-
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. AdvenCrew will not replace the order or issue a refund.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@advencrew.com.
We hope that you love your AdvenCrew products, but just in case you're not 100% satisfied, we've made the return and exchange process super easy.
How long do I have to return or exchange my purchases?
You may return your purchase for a full refund of the purchase price or exchange your purchase within 7 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value.
Returns will NOT be given in the following situations:
Items with signs of use, wear and tear, damage, dings, scrapes, without manuals (where applicable), warranties, accessories, etc.
Items with visible scuffs or marks and free gifts cannot be returned.
Once the returned item arrives at AdvenCrew’s warehouse for inspection, the refund process will begin.
To start the return process, please contact our Customer Support team. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Returns Procedure
- Contact the AdvenCrew customer service team by email at support@advencrew.com to obtain a return shipping address, or the prepaid shipping label if applicable for your case.
Please include your order number and the reason(s) that you would like to initiate the return.
- Please choose your preferred logistics company at personalcost, or the prepaid shipping label to mail the package (if applicable).
- Properly Pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.
- AdvenCrew will process refunds within 5 business days after receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
Exchanges and replacements are subject to product availability.
Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
Return shipping cost
- For products with manufacturing defects:
Advencrew.com will be responsible for shipping fees (up to 10 USD). Contact our customer service staff to begin the return process. You will be provided with a prepaid shipping label via email. Print this label and use it to return the necessary items to AdvenCrew.
- Products with no manufacturing defects:
You will be responsible for paying shipping costs associated with returning product(s). Shipping costs are non-refundable.
If shipping items over $39, consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, AdvenCrew cannot guarantee items are successfully returned.
Restocking Fee Policy:
Please be advised that a restocking fee of 8% of the actual paid amount for the item will be deducted from your refund upon return. This fee covers the cost associated with restocking and processing the returned product. Additionally, please note that your issuing bank or payment processor may charge you a separate transaction fee. For specific details regarding these fees, we recommend contacting your issuing bank or payment processor directly.
Important Notice:
Please do not provide your address on your package. Doing so may affect the return process of your return.
Returned items must be in their original, unused condition with original packaging. AdvenCrew does not accept returned items that have been worn, damaged, washed, or altered in any way.
If you receive a damaged/defective product, please contact AdvenCrew Customer Service within 24 hours of acquiring the product.
Please double-check your returns before shipping. AdvenCrew will not be held responsible for the return of non-AdvenCrew products.
Company Name: Aurora Innovations Technology Co., Ltd.
Return Address: 1407, Hua Mao Building Tower 3, Wen Chang First Rd. #9, Huizhou, Guangdong, China
Please note that the above warranty policy is only valid for products purchased at AdvenCrew.
-
How do I pay for my order?
We accept a variety of payment methods, including credit cards, Visa, MasterCard, American Express,Apple Pay,Google Pay,Shop Pay and PayPal. Select your preferred payment option at checkout. -
Will I have to pay customs duties or taxes on my order?
Customs duties and taxes may apply to your order, depending on your country's import regulations. You may be responsible for paying these fees upon delivery of your order. -
How long will it take for my order to arrive?
5-15 business days.(Note: The delivery time of pre-sale products is subject to the arrival time.)
Delivery times may vary depending on your location and the shipping method you choose. After you've placed your order, we'll provide you with an estimated delivery date.
Please note that there are a few circumstances that may cause some items to take longer than usual:
- International shipping: If an item needs to be shipped across borders, it may be subject to customs clearance procedures and other international shipping regulations. This can add additional time to the delivery process.
- Unexpected events: Unforeseen events like extreme weather conditions, natural disasters, or a global pandemic (such as COVID-19) can disrupt supply chains and cause delays in shipping.
-
What happens if my order is delayed or lost in transit?
If your order is delayed or lost in transit, please contact our customer service team for assistance. -
What is your return policy?
You may return your purchase for a full refund of the purchase price or exchange your purchase within 7 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 7 days will not be accepted. Customers are responsible for the cost of return shipping.