Payments

How do I pay for my order?

We accept a variety of payment methods, including credit cards, Visa, MasterCard, American Express,Apple Pay,Google Pay,Shop Pay and PayPal. Select your preferred payment option at checkout.

Will I have to pay customs duties or taxes on my order?

Customs duties and taxes may apply to your order, depending on your country's import regulations. You may be responsible for paying these fees upon delivery of your order.

Is it safe to buy and pay?

Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your credit card information.

Shipping

How long will it take for my order to arrive?

5-15 business days.(Note: The delivery time of pre-sale products is subject to the arrival time.)

Delivery times may vary depending on your location and the shipping method you choose. After you've placed your order, we'll provide you with an estimated delivery date.

Please note that there are a few circumstances that may cause some items to take longer than usual:

  • International shipping: If an item needs to be shipped across borders, it may be subject to customs clearance procedures and other international shipping regulations. This can add additional time to the delivery process.
  • Unexpected events: Unforeseen events like extreme weather conditions, natural disasters, or a global pandemic (such as COVID-19) can disrupt supply chains and cause delays in shipping.
What happens if my order is delayed or lost in transit?

If your order is delayed or lost in transit, please contact our customer service team for assistance.

How can I track my order?

After your order has been shipped, we'll provide you with a tracking number. You can use this number to track your shipment on our website or on the carrier's website.

Returns

What is your return policy?

You may return your purchase for a full refund of the purchase price or exchange your purchase within 7 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 7 days will not be accepted. Customers are responsible for the cost of return shipping.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team support@advencrew.com for assistance. We may request photos of the damage or defect to help us resolve the issue.

Click here to learn more about Warranty Policy

How can I contact your customer service team?

You can contact our customer service team by email support@advencrew.com or live chat. Our customer service hours are listed on our website.

Continue Shopping

Hiking